Digital Services · AI customer service and knowledge base
AI customer service with knowledge base
For automated FAQ responses on websites, Mini Programs or WeChat Official Accounts
- Estimated timeline
- 10–20 working dayscounted from receipt of complete documents
- Key deliverable
- AI customer service entry point
- Packages
- AI customer service with knowledge base
What you provide
- Company overview
- Product and service information
- FAQs
- Quotation and service handling rules
- After-sales policy
- Off-limits topics
- Rules for handing off to human agents
- Brand messaging scripts
What you receive
- AI customer service entry point
- Knowledge base
- Q&A rules
- Embed code or access link
- Administrator account
- Knowledge base update guide
- Go-live report
Service details
Knowledge material organization; FAQ and document import; AI Q&A assistant setup; welcome messages and fallback rules; web or H5 integration; basic logging and performance tuning; administrator training.
Estimated processing time: about 10–20 business days after complete materials are provided
Prices follow the service listing. Where government approval or official review is involved, the outcome rests with the authorities and cannot be guaranteed.