Digital Services · AI customer service and knowledge base
AI omnichannel customer service
For unified customer service across websites, WeChat, Mini Programs and other channels
- Estimated timeline
- 20–40 working dayscounted from confirmation of scope
- Key deliverable
- Omnichannel customer service system
- Packages
- AI omnichannel customer service
What you provide
- Channel accounts
- Customer service team and agent seats
- Knowledge base documents
- Service processes
- Customer segments
- Ticket fields
- Conversation transfer rules
- Service hours
- Data access permissions
What you receive
- Omnichannel customer service system
- AI chatbot
- Agent seat and ticketing setup
- Data reports
- Knowledge base
- System operation and customer service SOPs
- Go-live acceptance
Service details
Omnichannel entry planning; AI chatbot; knowledge base; human agents; conversation routing; customer tags; tickets; handoff to human agents; statistical analysis; quality inspection and service process configuration; training.
Estimated processing time: about 20–40 business days after requirements are confirmed
Prices follow the service listing. Where government approval or official review is involved, the outcome rests with the authorities and cannot be guaranteed.